Agenda item

To consider the Corporate Performance report for Quarter 2 of 2023/24.

The Executive considered a report in respect of Corporate Performance for Quarter 2 of 2023/24 (July to September 2023).

It was RESOLVED:

1.          That the service performance against 35 corporate performance measures and delivery of key milestones in Quarter 2 2023/24 through the Future Town Future Council Programme, as set out in Appendix A to the report, be noted.

2.          That the Council’s performance as demonstrated through the 13 Community Measures, as set out in Appendix B to the report, be noted.

3.          That the performance challenges in relation to voids (as set out in Section 4.4.2 of the report) be noted, and the planned measures to improve performance be endorsed.

4.          That the strategic risk updates, as set out in Section 4.7 of the report, be noted.

Reason for Decision:  As contained in report.

Other Options considered:  As contained in report.

The Executive considered a report in respect of Corporate Performance for Quarter 2 of 2023/24 (July to September 2023).

The Leader of the Council introduced the report and stated that Quarterly performance reporting was one of the key ways Members and Officers held themselves to account, identifying where the Council was succeeding and also where it needed to improve.  The report provided Members with an update on delivery of the Future Town, Future Council Programme, along with corporate performance results across the Council’s business units.

The Chief Executive reminded the Executive that the Council had 35 performance measures, 17 of which were 2023/24 baseline measures.  As at Quarter 2, 13 were at Green status (meeting or exceeding target), 3 were Amber (within a manageable tolerance) and 1 was Red (urgent improvement action required).  There was also 1 outstanding measure (percentage of household wate sent for reuse, recycling and composting), which would be available at Quarter 3.

The Chief Executive advised that the measure at Red status (number of voids returned by contractor) was a key area of focus.  New performance measures were being introduced to provide insight into voids backlog performance; changes had been made internally to strengthen the management of the service and better scope/supervise void works; regular performance review meetings were being held; and a voids improvement plan was being implemented.

The Chief Executive referred to the Quarter 2 Future Town Future Council Programme Performance Highlights under the themes of Transforming Our Town; More Social and Good Quality Affordable Housing; Co-operative Neighbourhoods; Balancing the Budget; and A Clean, Green, Safe and Thriving Town.

The Chief Executive reported some of the community measures for Quarter 2, as follows:

·         Anti-Social Behaviour (ASB) – there had been a 15.7% decrease in ASB cases in comparison to the same period in 2022/23;

·         Fly tipping – 138 cases had been reported, in comparison with 117 cases in the same period in 2022/23.  Deterrents included mobile CCTV cameras, improved signage, and asking perpetrators to remove fly tipped material;

·         Housing Stock – 55% of the Council’s Housing Stock had an EPC rating of C or above;

·         Decent Homes – 84.39% of Council Homes met the national Decent Homes standard;

·         Affordable Housing – the Council had provided 394 new Council/Affordable homes since 2014;

·         Everyone Active-managed leisure facilities – over 20,000 visits from children;

·         Customer Services Centre (CSC) – 81.1% of complaints were responded to within deadline and 88.2% of respondents were satisfied with the CSC; and

·         Residential Refuse bins – 99.65% of bins were collected.

The Portfolio Holder for Environment & Performance stressed that performance management was vital, to enable Members and the Council to demonstrate local accountability to residents, but responding to their concerns and issues where possible, as well as demonstrating to the Government that the Council was operating in an effective manner.

The Portfolio Holder for Environment & Performance asked fellow Portfolio Holders to look at their respective performance measures, in order to determine their appropriateness and, if not, to consider more appropriate measures for introduction in 2024/25.

It was RESOLVED:

1.          That the service performance against 35 corporate performance measures and delivery of key milestones in Quarter 2 2023/24 through the Future Town Future Council Programme, as set out in Appendix A to the report, be noted.

2.          That the Council’s performance as demonstrated through the 13 Community Measures, as set out in Appendix B to the report, be noted.

3.          That the performance challenges in relation to voids (as set out in Section 4.4.2 of the report) be noted, and the planned measures to improve performance be endorsed.

4.          That the strategic risk updates, as set out in Section 4.7 of the report, be noted.

Reason for Decision:  As contained in report.

Other Options considered:  As contained in report.