Issue - meetings

To consider a report that highlights the Council’s performance across key priorities and themes for Quarter One 2017/18.

The Executive considered a report that highlighted the Council’s performance across key priorities and themes for Quarter One 2018/2019.

The Leader asked that Members be updated on developments regarding the Customer Service Centre in advance of the next Council meeting.

The Leader requested that the Overview and Scrutiny Committee be asked to look at the current situation regarding staff sickness.

It was RESOLVED:

1.         That the delivery of priorities which form the Future Town, Future Council Programme and performance of the Council across the key themes for Quarter One 2018/19, together with the latest achievements, is noted.

2.         That the initial implementation of the Homelessness Reduction Act and activity to facilitate sustained performance to prevent homelessness in the town is noted and endorsed (as set out in Paragraphs 3.89 to 3.91 of the report).

3.         That plans being implemented to ensure that sufficient staff are available to meet the level of customer contacts through the Customer Service Centre to provide a more consistent level of service to customers are endorsed (as set out in Paragraphs 3.109 to 3.114 of the report).

4.         That the improvements to performance reporting practice and plans to revise policy and practice to support sickness absence management are noted and endorsed (as set out in Paragraphs 3.120 to 3.123 of the report).

Reason for Decision: As contained in the report.

Other Options considered: As contained in the report.

The Executive considered a report that highlighted the Council’s performance across key priorities and themes for Quarter One 2018/2019.

The Chief Executive gave a presentation on the report, and drew attention to the three Future Town, Future Council (FTFC) Programme and eight Corporate Performance measures at red status, together with improvement activities for each of these measures, as set out in the report.

The Leader asked that Members be updated on developments regarding the Customer Service Centre in advance of the next Council meeting.

The Leader suggested that the Overview and Scrutiny Committee may wish to consider bringing forward its planned consideration of staff sickness.

It was RESOLVED:

1.         That the delivery of priorities which form the Future Town, Future Council Programme and performance of the Council across the key themes for Quarter One 2018/19, together with the latest achievements, is noted.

2.         That the initial implementation of the Homelessness Reduction Act and activity to facilitate sustained performance to prevent homelessness in the town is noted and endorsed (as set out in Paragraphs 3.89 to 3.91 of the report).

3.         That plans being implemented to ensure that sufficient staff are available to meet the level of customer contacts through the Customer Service Centre to provide a more consistent level of service to customers are endorsed (as set out in Paragraphs 3.109 to 3.114 of the report).

4.         That the improvements to performance reporting practice and plans to revise policy and practice to support sickness absence management are noted and endorsed (as set out in Paragraphs 3.120 to 3.123 of the report).

Reason for Decision: As contained in the report.

Other Options considered: As contained in the report.