Issue - meetings

To provide an overview of the Council housing performance between 2023 and 2024, including the Regulator of Social Housing Tenant Satisfaction Measures (TSM).

Cabinet received the Housing Annual Report which provided an overview of Council Housing performance between 2023-2024, including the results of the Tenant Satisfaction Measure (TSM) survey results that the council must publish, as prescribed by the Regulator for Social Housing. 

Cabinet was also presented with the Housing Complaints and Service Improvement report, which the Council was obligated, by the Housing Ombudsman Service, to publish annually.

It was RESOLVED:

1.            That the Housing Annual Report as seen at Appendix A be approved, and the planned measures to improve performance be endorsed.

2.            That delegated authority be given to the Strategic Director (RP) to approve after consultation with the Portfolio Holder for Housing a fully designed ‘tenant friendly’ Annual Report and Housing Strategy that will set out the priorities of the housing service over the next 12 months.  Both documents will be published in September 2024.

3.            That the Housing Complaints and Service Improvement Report, including three Housing Ombudsman maladministration judgements from 2023/24 and the actions taken by the Council in response, as seen in Appendix B be noted.

Cabinet received the Housing Annual Report which provided an overview of Council Housing performance between 2023-2024, including the results of the Tenant Satisfaction Measure (TSM) survey results that the council must publish, as prescribed by the Regulator for Social Housing. 

Cabinet was also presented with the Housing Complaints and Service Improvement report, which the Council was obligated, by the Housing Ombudsman Service, to publish annually.  The report detailed the significant work that had gone into addressing housing complaints and demonstrated how the Council was using resident feedback to learn and deliver services in different ways.  Cabinet noted the significant reduction in the number of complaints received and the positive improvement to response times.  Officers also highlighted the frameworks now in place which monitored and measured complaint handling and identified improvements for 2024/25.

It was RESOLVED:

1.            That the Housing Annual Report as seen at Appendix A be approved, and the planned measures to improve performance be endorsed.

2.            That delegated authority be given to the Strategic Director (RP) to approve after consultation with the Portfolio Holder for Housing a fully designed ‘tenant friendly’ Annual Report and Housing Strategy that will set out the priorities of the housing service over the next 12 months.  Both documents will be published in September 2024.

3.            That the Housing Complaints and Service Improvement Report, including three Housing Ombudsman maladministration judgements from 2023/24 and the actions taken by the Council in response, as seen in Appendix B be noted.

Reason for Decision: As contained in the report.

Other Options considered:As contained in the report.