Decision details

Cabinet received a report providing an overview of the key findings from the 2025 Residents Survey, which was undertaken independently by an external research agency over a five-week period between May and June 2025.

The report summarised the headline results and their implications, with the full survey report, methodology and detailed analysis set out in Appendix A to the report.

The Leader of the Council reported that the results were encouraging and demonstrated that, despite the challenging national context for local government, Stevenage continued to perform strongly.

The following comments were made:

·         Members were proud of the improvements made by the Council and were pleased that the community was more aware of the services that were offered;

·         The findings showed that the Council listened to its customers and residents and acted accordingly gave Members confidence that the Council’s priorities were the right ones;

·         The Council was working hard with partners to address crime and the fear of crime with a number of recent county line arrests. It was agreed that it was essential to continue to communicate these achievements to residents;

·         Members were pleased to note that for the first time, the highest number of respondents within age groups were those between 18 and 25 years of age;

·         The report highlighted the importance of the tenant survey measures to the Council and also to the Social Housing Regulator.

It was RESOLVED:

1.  That the results from the latest Residents Survey, set out in Appendix A to the report be noted.

2.  That it be noted that the results compare very favourably with both the latest national benchmark Local Government Association (LGA) Resident Satisfaction Survey and previous Stevenage Residents Surveys across a number of areas.

3.  That it be approved that the 2025 Residents Survey findings be shared with all Members through the Co-operative Neighbourhood Strategic Board in March 2026, so that the results be used to inform ongoing neighbourhood priorities.