Decision details

Cabinet received a report highlighting the Council’s performance against the Tenant Satisfaction Measures (TSMs) for 2024/25, when compared to the results from 2023/24.

Members noted that overall, the performance across the Tenant Satisfaction Measures, demonstrated a broadly positive trajectory, with several key areas showing marked improvement and others maintaining consistently high standards. 

Members agreed the importance of remaining committed to building on these improvements in the coming year and to continue to deliver against the Regulator for Social Housing’s Performance Improvement Plan beginning the journey towards securing a C1 grade.

The Portfolio Holder for Housing welcomed the addition of Councillor Nigel Williams to the Cabinet as Portfolio Holder with responsibility for Tenant Involvement who would contribute to ensuring meaningful engagement with Council tenants going forward.

It was RESOLVED that:

1.    The results of both the TSM Management Data and the Tenant Perception Surveys for 2024/25 and the improvement actions being undertaken to further improve tenant satisfaction levels be noted;

2.    The publication of the TSM Management Measures on the Council’s website be approved.