Decision details

Cabinet received the Housing Annual Report which provided an overview of Council Housing performance between 2023-2024, including the results of the Tenant Satisfaction Measure (TSM) survey results that the council must publish, as prescribed by the Regulator for Social Housing. 

Cabinet was also presented with the Housing Complaints and Service Improvement report, which the Council was obligated, by the Housing Ombudsman Service, to publish annually.

It was RESOLVED:

1.            That the Housing Annual Report as seen at Appendix A be approved, and the planned measures to improve performance be endorsed.

2.            That delegated authority be given to the Strategic Director (RP) to approve after consultation with the Portfolio Holder for Housing a fully designed ‘tenant friendly’ Annual Report and Housing Strategy that will set out the priorities of the housing service over the next 12 months.  Both documents will be published in September 2024.

3.            That the Housing Complaints and Service Improvement Report, including three Housing Ombudsman maladministration judgements from 2023/24 and the actions taken by the Council in response, as seen in Appendix B be noted.