Decision details

The Executive considered a report in respect of Corporate Performance for Quarter 2 of 2022/23.

The following comments were made by Members:

·             in respect of voids performance, it was felt that there should be an improved pre-void inspection regime when mutual exchanges or transfers are proposed, to ensure that properties are left in a good condition prior to exchange/transfer; and

·             officers would look again at Adverts/Job Specifications for Customer Service Centre posts in respect of promoting part-time/job share, as well as full-time, employment opportunities.

It was RESOLVED:

1.          That the delivery of priorities which form the Future Town Future Council Programme (Appendix A to the report) and service performance across the key themes for Quarter 2 2022/23 (Appendix B to the report) be noted.

2.          That the strategic risk updates outlined in the report be noted.

3.          That the performance challenges in relation to housing voids, customer services and human resources be noted, and the planned measures to improve performance be endorsed.

4.          That the Executive Action Tracker, as set out at Appendix D to the report, be noted.

Reason for Decision:  As contained in report.

Other Options considered:  As contained in report.