Decision details

The Executive considered a report in respect of the proposed development of a Transformation Programme aimed at improving customer satisfaction, increasing workforce productivity and organisational resilience, while achieving the savings required by the Medium Term Financial Strategy.  This programme was a significant element of the new “Making Your Money Count” FTFC Programme.

The Leader stated that the Transformation agenda had been considered at an informal Executive meeting, and she offered the opportunity for Opposition Groups to be similarly briefed by officers on the proposed approach outlined in the report if they wished to be.

The Leader was supportive of the move towards paperless Committee meetings, and advised that there would be some training for early adopters in late August, followed thereafter by a roll out to other Members.

In response to a Member’s question, the Chief Executive confirmed that a balance had to be struck between efforts to increase staff productivity and improve customers’ experience of the Council’s services.  He stated that there could not be a “one size fits all” approach to increased productivity/efficiency as the requirements would vary in each service area to reflect the activities undertaken.  However, he expected that the principles of the transformation process, as set out in the report, would apply across all Council services.

It was RESOLVED:

1.          That the Transformation Approach (set out in Sections 4.1 to 4.6 of the report) to improve customer experience, deliver increased productivity and ensure sustainability, be agreed.

2.          That it be noted that the Transformation Approach and underlying delivery programme is to be based on the Foundation Principles set out in sections 4.11 to 4.14 of the report, and that these Foundation Principles be approved.

3.          That a detailed business case and implementation plan be prepared for a first phase of transformation, and that it be noted that this will be brought forward for consideration and formal approval later in 2021/22.

Reason for Decision:  As contained in report.

Other Options considered:  As contained in report.