Decision details

The Executive considered a report which highlighted the Council’s performance across key priorities and themes for Quarter Two 2018/19.

The following issues were raised by Members:

·           The Assistant Director (Finance and Estates) was requested to ensure that the Customer Care Training Programme was rolled out to the Shared Revenues and Benefits Team;

·           Volunteers – it be made clear that the role carried out by volunteers (such as the Green Space Volunteers) was additional to the work of the Council’s paid employees;

·           Executive Members be provided with details of the extent of the usage of Agency staff by the Stevenage Direct Services Business Unit;

·           Executive Members be provided with clarification of Paragraph 3.42 of the report;

·           The Portfolio Holder for Housing, Health and Older People and Assistant Director (Housing & Investment) were requested to consider the proposed renaming of the Housing Advice and Homelessness Team.

It was RESOLVED:

1.         That the delivery of priorities which form the Future Town, Future Council Programme and performance of the Council across the key themes for Quarter Two 2018/19, together with the latest achievements, be noted.

2.         That the review of contractual arrangements for the management of health and safety compliance and measures implemented to ensure regulations continue to be met be noted and endorsed (Paragraphs 3.88 to 3.91 of the report).

3.         That the resource planning implemented to provide a sustainable solution to meeting the level of customer contacts through the Customer Service Centre and provide a more consistent level of service to customers be noted and endorsed (Paragraphs 3.107 to 3.113).

4.         That the improvements in sickness management practice be noted and endorsed (Paragraphs 3.122 to 3.127).

Reason for Decision:  As contained in report.

Other Options considered: As contained in report.