Decision details

The following points were raised during the debate:

·      Customer Feedback – in order to tackle areas where feedback to customers was not meeting performance targets, officers were requested to investigate methods (such as a small additional administrative resource) to improve communication and response times to customer enquiries.

·      Garage Business Plan – officers were requested to report back to the Leader and relevant Portfolio Holders on the reasons why a petition had been submitted regarding the proposals for the Nash Court Garage complex when the overall proposals for the Garage Business Plan had yet to be made public.

·      Use of Agency staff – officers were requested to provide the Leader with a breakdown of agency staff and an action plan aimed at reducing the numbers of agency staff in the future.

It was RESOLVED:

1.         That the delivery of priorities which form the Future Town, Future Council Programme and performance of the Council across the key themes for Quarter 3 2018/19, together with the latest achievements, is noted.

2.         That the review of contractual arrangements for the management of health and safety compliance and measures implemented to ensure regulations continue to be met are noted and endorsed (Paragraphs 3.90 to 3.91 of the report).

3.         That arrangements to meet new regulations (introduced in October 2018) relating to the Licensing of Houses of Multiple Occupation are noted and endorsed (Paragraphs 3.102 to 3.105 of the report).

4.         That the resource planning implemented to provide a sustainable solution to meeting the level of customer contacts through the Customer Service Centre and provide a more consistent level of service to customers is noted and endorsed (Paragraphs 3.115 to 3.121 of the report).

5.         That the improvements in sickness management practice is noted and future plans are endorsed (Paragraphs 3.131 to 3.135 of the report).

Reason for Decision: As contained in report.

Other Options considered: As contained in report.